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Refund Policy

Try free first, failed renders refund themselves, and unused credits can be refunded. Here is exactly how refunds work at Rapany.

Last updated: 2026-10-28

Last updated: October 28, 2026

We want you to pay only for videos you're happy with. That's why every account starts with a free, watermarked preview, so you can check the vibe before you spend anything.

Failed or blocked renders: automatic

You never pay for a video you didn't get.

  • If a render fails for any reason on our side or our AI provider's side, the credits go back to your balance automatically.
  • If a finished video is withheld by our safety check, its credits are returned automatically.
  • If your photos or lyrics topic are blocked before rendering, no credits are used at all.
  • If your free preview fails or is canceled, you get the free preview back.

You don't need to contact us for any of these. Your balance updates on its own, usually within seconds.

Unused credit packs

You can get a full refund within 14 days of purchase if you haven't used any credits from that pack. Once you have used credits from a pack, it is no longer refundable, because the videos were already delivered to you. We review requests for partially used packs case by case, for example when a technical problem on our side made the videos unusable.

Subscriptions

  • You can cancel anytime from Settings → Billing. Cancelling stops the next renewal, and you keep your plan and credits until the end of the period you paid for.
  • Renewal charges can be refunded within 7 days if you haven't used any credits from that renewal.
  • We don't give prorated refunds for unused time in a billing period, except where the law requires it.

Video quality issues

AI results vary from one render to the next. If a full video came out clearly broken, for example with no audio, a frozen picture or the wrong person, email us within 30 days with the video's date and stage. Depending on the issue, we will give you the credits back or re-run the video for free. We can't refund videos because of taste (for example "I didn't like the verse"). That's what the free preview is for.

How to ask for a refund

Email support@rapany.com from the address on your account, with your order number (from your receipt or Settings → Billing) and a short reason. We reply within 3 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank. When a credit pack is refunded, its remaining credits are removed from your balance.

Chargebacks

Please contact us before opening a dispute with your bank. We can usually fix the problem faster. While a chargeback is open, we may pause the account involved.

Your legal rights

This policy doesn't limit any rights you have under the consumer law of your country. If you are in the EU or UK, you have a right to withdraw from a digital purchase within 14 days. By starting to use credits, you ask us to deliver the digital content immediately and you acknowledge that you lose that right for the credits you have used.

Contact

Rapany — support@rapany.com